Your Rights - Generation Rent

My landlord wants to put the rent up

I won't be able to afford to stay here.

My landlord is not fixing something

I told my landlord about a leak/broken boiler/mould outbreak/infestation and they won't do anything about it.

I’ve been asked to move out

I've received a section 21 notice asking me to leave. What can I do?

The landlord won’t return my holding deposit

My tenancy didn't go ahead but the landlord won't return my holding deposit – what can I do to get it back?

Can I pay less for my gas and electricity?

Energy prices are rising and I can’t afford to keep the heating on

Do I have to renew my tenancy?

I’m coming to the end of my tenancy but don't think I want to commit to another year. Can I stay in my current home on a monthly basis?

How do I pay rent if my income has fallen?

I cannot work and am worried about being able to pay my rent

My landlord is turning up unannounced

My landlord is letting themselves into my house or turning up at my home without warning. What should I do?

My landlord hasn’t protected my deposit

I don't think my landlord has put my deposit into a protection scheme – what can I do?

My home has a mould problem

No matter what I do I can't stop condensation, avoid damp and prevent mould in my rented home

I’ve been asked to pay a fee

is that allowed?

How do I get out of my tenancy agreement?

My circumstances have changed and have to move

My landlord is not returning my deposit

My landlord will not return my deposit/wants to make deductions from the deposit. What do I do?

I’m moving home – what do I need to know?

I'm moving home soon but I'm not sure what I can expect from my landlord. What should I know?

I’ve been asked for a guarantor

My landlord has asked me to send details of a "guarantor" for my rent. What does that mean?

My landlord has banned me from …

registering to vote/switching utility/having a pet...

Can I own a pet while renting?

Can I get a pet in my current rented home? And, how can I persuade a new landlord to rent to me with a pet?

Report your local criminal letting agent

Our successful campaigning has won laws that stop letting agents from ripping off tenants – such as the 2019 bans on unfair fees in England and Wales. But there...

How can I tell if a property advert is a scam?

Property advert scams become more common when rents are rising or demand is high, such as late summer. They are easy to encounter, particularly on social media and informal...

What are my rights as a lodger?

Lodgers, or excluded occupiers as they are legally known, are different from private renters in a number of ways. Unlike private tenants, lodgers live in the same properties as...

What are my rights as a Property Guardian?

Property Guardians live in a property under a licence to occupy, with a role to make sure that the property is properly looked after and not damaged. Properties occupied...