Home > Know Your Rights > I’ve been asked to pay a fee

I’ve been asked to pay a fee

is that allowed?

Most letting agent fees are unlawful throughout the UK – the rules are set out in each country below.


As of 1st June 2020, all fees are regulated under the Tenant Fees Act. Your landlord or letting agent can only charge you for the following:

  • Rent
  • Security deposit (this must be protected in a registered scheme) – capped at 5 weeks’ rent for most tenancies
  • Holding deposit to take the property off the market – capped at 1 week’s rent
  • Ending the tenancy early – limited to the cost to the landlord/agent of starting a new tenancy and rent to that point
  • Change to the tenancy agreement – limited to £50 or the landlord/agent’s costs if higher
  • Replacing lost keys and security devices (e.g. electronic fobs)
  • Interest on late rent payments – limited to the Bank of England base rate plus 3% on rent outstanding after 14 days 

Before 1 June 2020, fees were still permitted for tenancies that started before 1 June 2019. Government guidance about the ban is available here.

If you have have been charged an illegal fee, you have three options:

Please note if you have paid an illegal fee you cannot be evicted under Section 21 as long as the landlord or agent has not paid it back. L et us know about illegal practices you encounter here.

Trading Standards and the redress schemes don’t publish much information about these sorts of cases, but the Tribunal does and appears to be a fairly straightforward way of getting your money back. If you do try any of these approaches, please let us know how you get on.


Fees are banned. The law on fees was clarified in 2012; Shelter Scotland has more information here.

If you are charged an illegal fee, contact: the Letting Agent Register


No, as of 1 September 2019, the Renting Homes (Fees) (Wales) Act 2019 bans most fees, along similar lines to England’s ban.

If you are charged an illegal fee, contact: the RentSmart Register


A court case in 2018 cast doubt on the ability of letting agents to charge fees. The Department of Communities has since issued this guidance:

“You are well aware of fees charged by letting agents and may have paid such fees before you became a private tenant. Where the fees cover work done by the letting agents as part of their service to the landlord, such fees may be recovered if you have evidence that you paid such letting or associated fees in the last six years.

“Whilst a recent court case confirms the current law (the Commission on the Disposal of Lands (Northern Ireland) Order 1986) it does not follow that in all circumstances there will be an automatic entitlement to a refund. It is important therefore that anyone who may have been impacted seeks advice. You can visit the Housing Rights website at http://housingrights.org.uk/news/letting-agents-ordered-court-repay-fees-charged-tenants or call the Housing Rights helpline on 028 9024 5640 for more information.”


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Individual Advice

Generation Rent can’t offer advice about individual problems. Here are a few organisations that can:

You might also find quick but informal help on ACORN’s Facebook forum, and there are more suggestions on The Renters Guide.