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Generation Rent’s mission is that every home in the private rented sector is safe, secure and affordable.

Got a question? Email us [email protected]

If you’ve got a question about your rights as renter, check to see if we’ve already answered it on our Know Your Rights page.

If you’re a journalist, click here.

Reach the team:
Bismah Naqui – 07494987263
Nye Jones – 07590 720116

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Generation Rent is the operating name of the National Private Tenants Organisation Limited. | We are a Company Limited By Guarantee, registration number 08731888. | Generation Rent, c/o BK Plus, 13 Windsor Terrace, Jesmond, Newcastle upon Tyne NE2 4HE

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Individual Advice

Generation Rent can’t offer advice about individual problems. Here are a few organisations that can:

Shelter’s free housing advice helpline 0808 800 4444 is open 8am-8pm on weekdays and 8am-5pm on weekends, 365 days a year.
Citizens Advice has a network of local bureaux
A solicitor listed on Housing Law Practitioners Association
A solicitor listed on Law Centres Network
Safer Renting protects tenants dealing with criminal landlords, specialising in preventing illegal evictions
Get Rent Back can help you claim back rent from a negligent landlord
Justice for Tenants can help you claim back rent as above, and recover an unprotected deposit

You might also find quick but informal help on ACORN’s Facebook forum, and there are more suggestions on The Renters Guide.