Since 2019, it has been illegal for letting agents and landlords to charge tenants fees for starting a tenancy – and for renewing one, and ending one.
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Tenants can challenge illegal fees at a Tribunal, and we recently discovered one of the biggest names in the property world, Foxtons, was ordered to refund tenants whom they charged illegal fees.
Got a question email us [email protected]
If you’ve got a question about your rights as renter, check to see if we’ve already answered it on our Know Your Rights page.
If you’re a journalist, click here.
Reach the team:
Will Barber Taylor – 07498 926134
Dan Wilson Craw – 07753 369555
Generation Rent is the operating name of the National Private Tenants Organisation Limited. | We are a Company Limited By Guarantee, registration number 08731888. | Generation Rent, c/o Read Milburn, 71 Howard Street, North Shields, NE30 1AF
Let us know using the form below, and we’ll try to find out
Generation Rent can’t offer advice about individual problems. Here are a few organisations that can:
You might also find quick but informal help on ACORN’s Facebook forum, and there are more suggestions on The Renters Guide.
