Foxtons and the Tenant Fees Act

Since 2019, it has been illegal for letting agents and landlords to charge tenants fees for starting a tenancy – and for renewing one, and ending one. 


Tenants can challenge illegal fees at a Tribunal, and we recently discovered one of the biggest names in the property world, Foxtons, was ordered to refund tenants whom they charged illegal fees. 

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Individual Advice

Generation Rent can’t offer advice about individual problems. Here are a few organisations that can:

You might also find quick but informal help on ACORN’s Facebook forum, and there are more suggestions on The Renters Guide.