Should I use a deposit alternative scheme?
When starting a tenancy, tenants are typically asked to provide a deposit of up to five weeks’ rent, which is protected and returned at the end of the tenancy, unless […]
Report your local criminal letting agent
Our successful campaigning has won laws that stop letting agents from ripping off tenants – such as the 2019 bans on unfair fees in England and Wales. But there are […]
I’m moving home – what do I need to know?
I’m moving home soon but I’m not sure what I can expect from my landlord. What should I know?
My landlord is not returning my deposit
My landlord will not return my deposit/wants to make deductions from the deposit. What do I do?
My landlord hasn’t protected my deposit
I don’t think my landlord has put my deposit into a protection scheme – what can I do?
The landlord won’t return my holding deposit
My tenancy didn’t go ahead but the landlord won’t return my holding deposit – what can I do to get it back?