Know Your Rights

Government measures to suppress coronavirus mean that some of the information below does not apply at the moment. Please see our separate info page for issues caused by coronavirus.

Getting your head around rights as a renter can feel daunting – but you have some protections and knowing what they are will help you feel more in control.

Take a look at some of the most common questions we get asked and if you can't find the answer here, drop us an email on [email protected].

If you need urgent advice we have some helpful links here.

Access our rights factsheets library here. You'll find information you can download on Evictions, Repairs, Affording your rent, Landlords and Letting Agents, Starting a new tenancy, Ending a tenancy and Shared Accommodation in the following languages: English, Arabic, Bengali, Guajarati, Polish, Punjabi, Urdu.

We held the first Renters Rights Awareness Week in June 2021. Access our online webinars on renters' rights here.

My landlord wants to put the rent up

I won't be able to afford to stay here.

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My landlord is not fixing something

I told my landlord about a leak/broken boiler/mould outbreak/infestation and they won't do anything about it.

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My landlord is turning up unannounced

My landlord is letting themselves into my house or turning up at my home without warning. What should I do?

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My landlord hasn't protected my deposit

I don't think my landlord has put my deposit into a protection scheme – what can I do?

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My home has a mould problem

No matter what I do I can't stop condensation, avoid damp and prevent mould

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I've been asked to move out

I've received a section 21 notice asking me to leave. What can I do?

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My landlord is not returning my deposit

My landlord will not return my deposit/wants to make deductions from the deposit. What do I do?

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The landlord won't return my holding deposit

My tenancy didn't go ahead but the landlord won't return my holding deposit – what can I do to get it back?

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I'm moving home – what do I need to know?

I'm moving home soon but I'm not sure what I can expect from my landlord. What should I know?

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A member of our houseshare is moving out

My housemate is moving out, so what do I need to do now?

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I’ve been asked for a guarantor

My landlord has asked me to send details of a "guarantor" for my rent. What does that mean?

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My landlord has banned me from...

registering to vote/switching utility/having a pet...

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Can I own a pet while renting?

Can I get a pet in my current rented home? And, how can I persuade a new landlord to rent to me with a pet?

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What are my rights to rent as an EU Citizen?

I am an EU, EEA or Swiss citizen, how do I obtain the right to rent?

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