Know Your Rights

Getting your head around rights as a renter can feel like learning a foreign language – but you have some protections and knowing what they are will help you feel more in control.

Take a look at some of the most common questions we get asked and if you can't find the answer here, drop us an email on info@generationrent.org.

If you need urgent advice we have some helpful links here.

To learn more about what renting in the UK really looks like, take a look at our renting fact sheet.

My landlord wants to put the rent up

I won't be able to afford to stay here.

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I've been asked to move out

I've received a section 21 notice asking me to leave. What can I do?

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My landlord is not fixing something

I told my landlord about a leak/broken boiler/mould outbreak/infestation and they won't do anything about it.

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My landlord is not returning my deposit

My landlord will not return my deposit/wants to make deductions from the deposit. What do I do?

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My landlord hasn't protected my deposit

I don't think my landlord has put my deposit into a protection scheme – what can I do?

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The landlord won't return my holding deposit

My tenancy didn't go ahead but the landlord won't return my holding deposit – what can I do to get it back?

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I'm moving home – what do I need to know?

I'm moving home soon but I'm not sure what I can expect from my landlord. What should I know?

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I’ve been asked for a guarantor

My landlord has asked me to send details of a "guarantor" for my rent. What does that mean?

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My landlord is turning up unannounced

My landlord is letting themselves into my house or turning up at my home without warning. What should I do?

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A member of our houseshare is moving out

My housemate is moving out, so what do I need to do now?

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My landlord has banned me from...

registering to vote/switching utility/having a pet...

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