Know Your Rights

Government measures to suppress coronavirus mean that some of the information below does not apply at the moment. Please see our separate info page for issues caused by coronavirus.

 

Getting your head around rights as a renter can feel like learning a foreign language – but you have some protections and knowing what they are will help you feel more in control.

Take a look at some of the most common questions we get asked and if you can't find the answer here, drop us an email on info@generationrent.org.

If you need urgent advice we have some helpful links here.

To learn more about what renting in the UK really looks like, take a look at our renting fact sheet.

My landlord wants to put the rent up

I won't be able to afford to stay here.

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I've been asked to move out

I've received a section 21 notice asking me to leave. What can I do?

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My landlord is not fixing something

I told my landlord about a leak/broken boiler/mould outbreak/infestation and they won't do anything about it.

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My landlord is not returning my deposit

My landlord will not return my deposit/wants to make deductions from the deposit. What do I do?

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My landlord hasn't protected my deposit

I don't think my landlord has put my deposit into a protection scheme – what can I do?

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The landlord won't return my holding deposit

My tenancy didn't go ahead but the landlord won't return my holding deposit – what can I do to get it back?

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I'm moving home – what do I need to know?

I'm moving home soon but I'm not sure what I can expect from my landlord. What should I know?

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I’ve been asked for a guarantor

My landlord has asked me to send details of a "guarantor" for my rent. What does that mean?

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My landlord is turning up unannounced

My landlord is letting themselves into my house or turning up at my home without warning. What should I do?

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A member of our houseshare is moving out

My housemate is moving out, so what do I need to do now?

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My landlord has banned me from...

registering to vote/switching utility/having a pet...

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