Newham Council has claimed to be the first local authority in the country to tackle letting agents who are flouting the law.
An initiative by the council to tackle poor practice by lettings agents and protect tenants has helped to improve standards in the profession with the majority of agents now complying with the law.Read more
Yesterday I was asked a surprisingly difficult question. I was asked what I thought of charities and local authorities setting up "ethical" letting agencies. The fact is I haven't given huge amounts of thought to it - though our office is maintaining a watching brief on their activities and seeing what can be learnt.
So I had to retreat to an instinctive (and unpopular) no. It seems inconceivably that the state or non-profit sector could or should compete in this space cost effectively. We're glad they do so as they are a rare respite for people who are routinely exploited, but on being scrutinised on the issue, I just couldn't see how they could be scaled to have a beneficial impact for millions of people.
I have had a think now, and while I did so fully prepared to explain why I had been wrong and have changed my mind, I haven't. I really don't think such projects are a solution to the letting agency problem. But as a representative of a tenant advocacy group, this does bear some explaining.Read more