We're very grateful to Which?, the consumer rights organisation, for their latest investigation into letting agents. A mystery-shopping exercise, targeting 20 agents around the country, revealed practices that potentially breach the law: from denying would-be tenants the opportunity to review terms and conditions before putting down money, to opaque fees.
This piece of work is particularly useful because it gives tenants an idea of what bad practice to watch out for (and challenge) the next time you're trying to find a new home. Here's what they found...Read more
The letting fees ban has inched closer to being law. Yesterday a Grand Committee of the House of Lords went through most of the Tenant Fees Bill, line by line. There are still potential loopholes that could leave tenants vulnerable to exploitation.
Following lobbying by ourselves, Shelter and Citizens Advice, and amendments by peers including Baroness Grender and Lord Kennedy, the government has now agreed to examine them before the Report Stage.Read more
Finding a flat to rent in England can be tough. The stress only compounds when things don’t go as planned. When I lived in London, I got caught out when my landlord insisted on “renegotiating” the tenancy terms after I had paid a holding deposit (a troublingly common practice in the market).
Here are twelve things tenants can do to protect their rights, which helped me succeed in my legal claim against my landlord.Read more