The research we carried out in 2015-17 for our site Letting Fees found more than 100 agents who were breaking existing laws around publishing their fees and being members of a redress scheme.
That was just 20 local council areas, so there are likely hundreds more letting agents that are breaking the law.
Please use this form to report letting agents in England that are:
- charging fees to tenants who have started tenancies since June 2019 (aside from exemptions for late rent, lost keys and changing the terms of the tenancy)
- not displaying permitted fees to tenants on their website or in-branch,
- not members of either the Property Ombudsman or the Property Redress Scheme, or
- not displaying their membership of a Client Money Protection scheme on their website or in-branch
We are also interested in letting agents in:
Raise concerns about letting agents in Northern Ireland with Housing Rights NI.
We will not share any information you submit without your permission. After you submit you'll get an automated email asking what you would like us to do with the information.
We are analysing this information to help understand the extent of criminality in the lettings industry and using that knowledge to help raise awareness and enforce fees bans.