My landlord is not returning my deposit

My landlord will not return my deposit/wants to make deductions from the deposit. What do I do?

Answer

Tenants pay a deposit to cover things like damage or unpaid rent when they move out. Your landlord should tell you if they want to make deductions after the tenancy ends.

If you agree with the deductions your landlord is making then they have ten days to return the rest to you (once you have given your agreement).

If you disagree with your landlord, there is a dispute, and you should check the process of the deposit scheme your deposit is protected with to see what your next steps are. The deposit will remain protected by the scheme until resolved. 

The schemes are:

Tenancy Deposit Scheme (TDS)

The Deposit Protection Service (DPS)

mydeposits

You should gather evidence - emails, photos, invoices - which can show that e.g. the damage was there before you moved in, that the property was cleaned before you moved out, and that you paid the rent that was due. 

We're campaigning for tenants to get the ability to transfer their deposits between tenancies which will make it harder for landlords to make unfair deductions. Join us.