Help & Info

Our rights as renters are far from perfect, but if you have a problem with your home there are things you can do. We've tried to bring them all together in one place. Any suggestions for additions are welcome.

Know Your Rights

A good starting point is knowing what your rights as a tenant are. In 2015 we published a guide to private renters' rights with the support of the Tenancy Deposit Scheme. Hard copies are available for local groups. There are also some useful FAQs available from Renters' Rights London, Advice Now and CityMetric. And the government requires landlords to give you a How To Rent guide.

Getting a gas safety certificate from your landlord is one of the basics. Make sure that your gas supply is safe and that your landlord is meeting their obligations by reading this advice from the National Accident Helpline.

Is your landlord refusing to fix something?

Try to keep an email trail with your landlord in case you need to refer to it later. 

If your landlord has not fixed something which is their responsibility, they are breaking the law. Contact your local council's environmental health department (some will have a private renting team within that). Be careful if you contact the housing department as they might tell you how to register for social housing - don't take that for an answer. 

If this does not help, you may wish to contact your local councillors - find them on Write To Them.

Mould and damp is a common problem and some landlords like to insist that it's entirely the tenant's responsibility. In many cases these problems arise because of the structure of the property, which the landlord must address. You should not need to keep windows open in winter.

If you need expert help

Unfortunately Generation Rent cannot offer individual advice. We would recommend contacting:

You might also find informal help on ACORN's Facebook forum, and there are more suggestions on Tenant Law.

Think your landlord is evading tax?

Demanding rent in cash, keeping their name on the council tax bill, being a faceless offshore corporation: just some of the signs that your landlord isn't paying their fair share. 

HMRC tells us that specific warning signs include paying in cash and the landlord having not:

  • given you a tenancy agreement or rent book;
  • provided evidence that your deposit is protected (also see section below); and 
  • not completing a "right to rent" check.

If you pay by standing order and the landlord has asked for a reference other than "rent" or the property address, that should also set alarm bells ringing.

Generally a landlord not doing what they should under the law is a sign that they aren't declaring their rental income.

You can report suspicious businesses (with total anonymity) to the taxman here.

If you don't know who your landlord is, you can check for £3 with HM Land Registry.

Private Eye has published a handy map of properties bought by offshore companies - is yours one of them?

Does the landlord want to raise the rent?

Rents have been rising faster than wages and inflation in much of the country, so some landlords are putting up their rents without worrying about what it means for their tenants. We have put together a guide and a video with some tips on how to negotiate down a threatened rent hike.

Moving out? Review your property and avoid the cowboys

Because anyone with a spare room or flat can become a landlord with no checks, there is an unknown number of cowboys in the market. Some London boroughs publish names of landlords and letting agents who have been convicted of housing offences, and these are listed on the Mayor of London's website.

While we wait for other local councils to do the same, we do have a list of landlords who have been convicted under the Housing Act 2004 - but only half are named. This was collected by Tom Wall of Environmental Health News.

Anyone can become a letting agent as well, and we hear occasional stories of people being scammed by handing over money to someone for a property which isn't theirs to let. Letting agents must, by law, be a member of one of three redress schemes. Before you attend a viewing, check the agent's credentials with the Property Redress Scheme, Property Ombudsman and Ombudsman Services. There is also a public register of banned letting agents.  

Whether your current landlord has been outstanding or a nightmare, do their future tenants a favour and submit a review on one of the many review sites that have been popping up over the past couple of years. It's early days, but the more reviews tenants submit the more value these websites will have, and before long they will be an essential part of the flathunting process.

At the moment we don't have a favourite but are monitoring their progress. We would welcome your thoughts - submit your review site reviews in the feedback section below.

Marks Out Of Tenancy 

Rental Raters

RentProfile (referencing service designed to prevent scams)

Resident Review

The Tenants Voice (agent reviews)

AskTenants

How’s Your House

AidRent

Rate Your Property

Like a Let

Are you being evicted?

Outside of a fixed-term contract, a landlord can give a tenant two months' notice to move out and there's not much you can do about it (except join our campaign to abolish this draconian law).

If you receive one of these Section 21 notices, check if it's valid with Citizens Advice's guide, Advice Now or by using this flowchart on the Nearly Legal blog. The National Homelessness Advice Service has several helpful factsheets.

Moving and want to avoid fees?

Letting agents will be banned from charging fees to tenants in England from 1 June 2019. Exceptions will include fees for late payment of rent, replacing a key or fob, changing the name on a tenancy or ending a tenancy early. Tenants who entered existing tenancies before 1 June may still be liable for fees such as renewal or check out if these are specified in the agreement, but only up to 1 June 2020. Fees are already banned in Scotland and are on the way out in Wales and Northern Ireland.

In the meantime, check out the following agents who charge NO FEES:

MakeUrMove

OpenRent

In addition, Movebubble's listings allow you to filter out agents who charge fees

It is also worth contacting local housing associations which often have homes at market or intermediate rent available. 

Generation Rent's Letting Fees project details agents' fees in 20 local areas with easy comparison so you can avoid the particularly bad ones.

With the end in sight for fees, we are looking at how well existing laws are being enforced by councils so please report any dodgy agent practices near you on this page.

 

Has your landlord failed to protect your deposit?

You should receive confirmation from your landlord or letting agent that your deposit is protected at the start of your tenancy. If you have no record of this, check that it is protected on the individual scheme websites:

The Dispute Service (TDS)

The Deposit Protection Service (DPS)

mydeposits

Landlords who don't protect deposits are liable to pay their tenants compensation worth up to three times the value of the deposit. If you're in this position, Renters' Rights London has produced a handy guide to getting your hands on that money.

Need help managing bills in your flatshare?

Acasa - An easy way to work out who owes what - plus opportunities to save money. See more here.

Other folks we work with 

The campaign to fix the housing crisis is made up of a number of groups and individuals, each with their own specialism:

PricedOut campaigns on affordability for first-time buyers

Renters Rights London  

A list of local renter groups is on this page

Advice4Renters

Defend Council Housing - campaigning for more council homes

Crisis - homelessness charity

Shelter Policy Blog - campaigning on everything from homelessness to housing supply

Citizens Advice - national network of advice centres

Citizens UK - organising community groups around the country 

Ethical Landlords Association - for any landlord doing right by their tenants 

Showing 11 reactions

  • Nigel Ball
    commented 2019-05-12 12:32:55 +0100
    I have been bullied for nearly nine years by my former landlord she has made my life s living hell even though I have moved from the property’s how do I stop this happening to someone else
  • Daniel Wilson Craw
    commented 2019-01-07 10:57:51 +0000
    Neil, thanks for flagging – you’re correct. We’ve taken Rentify off the list.
  • Neil Anderson
    commented 2019-01-05 11:38:22 +0000
    Rentify are charging £400 per tenancy or £200 per person for multiple occupancy tenancies. Not exactly ‘very low’ fees.
  • Alan Botley
    commented 2018-09-26 12:40:14 +0100
    i am an assured tenant and my landlord has appointed his daughter lettings manager and will only tell me her first name and mobile tel number. the landlord ignores my emails for for full information to be sent to me and the other 16 tenants in the block
  • miles ahad
    commented 2018-09-18 13:08:41 +0100
  • Arman Aziz
    commented 2017-12-01 22:21:32 +0000
  • Stephen Lambert
    commented 2017-10-21 23:15:12 +0100
    Am interested in liaising with Generation Rent to give private renters a stronger civic voice

    Cllr Stephen Lambert Director , Education4Democracy CIC,
  • Simon Dalby
    commented 2017-07-20 16:57:17 +0100
    The landlords and Dorset Lettings of the flat I was renting are adding unnessary expenses to be withdrawn from my deposit, is there a way I could stop my deposit being released by the tds scheme
  • Susan Cooney
    commented 2017-02-06 16:14:24 +0000
  • Carmen Manzano
    commented 2016-12-22 17:01:12 +0000
    I found my current flat through OpenRent. They didn’t charge any fees. They took my contact details, then the landlord contacted me and we arranged the viewing. Very straightforward.
  • Tamsin Curry
    commented 2016-11-26 10:17:04 +0000