Coronavirus: Latest Advice and Support

We have gathered the latest information and links to advice about dealing with issues caused by coronavirus and the lockdown in England.

We cannot provide individual advice, so if you can't find the answer you need, we have links to advice providers here.

Government guidance on controlling the virus

There is a national lockdown and we have been told to stay at home except where necessary. To protect yourself and others, when you leave home you must:

  • wash hands - keep washing your hands regularly
  • cover face - wear a face covering over your nose and mouth in enclosed spaces
  • make space - stay at least a metre away from people not in your household

If you are feeling unwell, get a test and do not leave home for at least 10 days. 

If you have been asked to attend work but feel unsafe, consider talking to your employer, or joining a trade union.

Full information is available here.

Government advice relating to private rented homes is available here.

Help us understand how coronavirus is affecting renters - Vent Your Rent

I have been asked to move out

My tenancy is ending soon and hasn't been renewed/I have received a notice to quit/Section 21

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Can I ask for a rent holiday or reduction?

What do I need to know to negotiate a lower rent? If I arrange a rent holiday, will I have to pay it back or forfeit my deposit?

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Can my landlord move a new tenant in?

What to do if you have separate tenancies and the landlord is trying to move a new tenant in

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Can I let my landlord into my home?

My landlord or agent wants to inspect the property, arrange a viewing or carry out repairs

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Do I have to renew my tenancy?

I’m coming to the end of my tenancy. With so much uncertainty, I don’t want to commit to another year. Can I stay in my current home on a monthly basis?

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How do I pay rent if my income has fallen?

I cannot work and am worried about being able to pay my rent

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Can I move home?

I want to move home - is that possible yet?

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How do I keep my shared house safe?

I live with other adults and we don't want to infect each other

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How do mortgage holidays work?

I think my landlord is getting a mortgage holiday. Are they supposed to pass it on to me?

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How do I get out of my tenancy agreement?

This is likely to be common for students whose course has changed as a result of covid.

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Can I pay less for my gas and electricity?

 I’m working from home and can’t afford to keep the heating on.

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