Coronavirus: Latest Advice and Support

We have gathered the latest information and links to advice about dealing with issues caused by coronavirus and the lockdown in England.

We cannot provide individual advice, so if you can't find the answer you need, we have links to advice providers here.

Lockdown restrictions

From 13 May, there are updated restrictions on movement - we are advised to stay at home as much as possible. Reasons to leave include:

  • Go to work if we cannot work from home. If you have been asked to attend work but feel unsafe, consider talking to your employer, or joining a trade union.
  • Go to shops (that are allowed to open)
  • Exercise and spend time outdoors
  • Help a vulnerable person
  • Escape risk of harm
  • Get medical attention

When out, stay 2 metres (6ft) away from other people and wash your hands as soon as you get home. We are advised to wear face coverings in enclosed spaces such as public transport.

If you are showing coronavirus symptoms, or if you or any of your household are self-isolating, you should stay at home

Government advice relating to private rented homes is available here.

Help us understand how coronavirus is affecting renters - Vent Your Rent

How do I keep my shared house safe?

I live with other adults and we don't want to infect each other

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I have been asked to move out

My tenancy is ending soon and hasn't been renewed/I have received a notice to quit/Section 21

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How do I pay rent if my income has fallen?

I cannot work and am worried about being able to pay my rent

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Can I move home?

I want to move home - is that possible yet?

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Can I let my landlord into my home?

My landlord or agent wants to inspect the property, arrange a viewing or carry out repairs

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Can my landlord move a new tenant in during lockdown?

What to do if you have separate tenancies and the landlord is trying to move a new tenant in

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How do mortgage holidays work?

I think my landlord is getting a mortgage holiday. Are they supposed to pass it on to me?

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Do I have to renew my tenancy?

I’m coming to the end of my tenancy. With so much uncertainty, I don’t want to commit to another year. Can I stay in my current home on a monthly basis?

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Can I ask for a rent holiday or reduction?

What do I need to know to negotiate a lower rent? If I arrange a rent holiday, will I have to pay it back or forfeit my deposit?

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