GENERATION RENT campaigns for professionally managed, secure, decent and affordable private rented homes in sustainable communities.

Join us today and help campaign for a better deal for private renters.

How we help

  • hwh-1.pngCall for changes in legislation, strategies, policies and practices to make private housing a better place to live

  • hwh-2.pngStrengthen the voice of private tenants by developing a national network of private renters and local private renters’ groups
  • hwh-3.pngProvide opportunities for private renters to campaign on issues that affect them and their local areas
  • hwh-4.pngWork with affiliates towards achieving the aims of Generation Rent
  • commented 2019-04-23 21:18:09 +0100
    I’m disgusted at the state of the UK with regards to rent having to pay £90 to renew fees to stay at the same property and almost £3000 if I want to move somebody somewhere needs to stand up for peoples rights I’ve worked in this country for all my life I’m 36 and I will never get on the property ladder due to the ridiculous deposits however people should make it easier for those of us who are renting who already struggle with higher rents than those that pay mortgages why is nobody backing us in this day and age why is this allowed to happen we are letting agents Repo off left right and centre
  • commented 2019-04-19 21:19:01 +0100
    Hi Will,
    The next stage of abolishing section 21 is a consultation as the government will still need to balance the needs of both landlords and tenants, so it’s likely that section 8 will just be updated to provide a landlords with a means of a ‘fault’ based grounds for possession. This will remove the problem of ‘no fault evictions’.
    Beyond that there will need to be a provision for a private landlord to sell a property or move back into it if it was previously his/her main residence. The concerns for tenants at this stage is that there will need to be sufficient proof that the landlord is acting in good faith and I think that the consultation will aim to explore this in more detail.
  • commented 2019-04-19 20:45:44 +0100
    Hi Joan, I’m afraid the new legislation will take quite a while to become law and won’t affect your section 21 notice.
  • commented 2019-04-19 20:44:25 +0100
    Hi Heather, you would be best to approach a private landlord directly. I’m afraid letting agents mostly won’t accept failed landlord references. Openrent.co.uk is the best place to start looking for a flat from a private landlord. If you explain your situation you might find a landloed who is more flexible.
  • commented 2019-04-17 12:02:45 +0100
    Hi all, could really do with some help. We vacated a property and disagreed with the landlord about how much deposit should be returned. We went through the deposit protection scheme who ruled in our favour. Our old landlord is now giving us bad references and we are failing tenency checks for new flats. All based on the issues which should now be resolved. We provided the DPS ruling but landlords read what she writes and back out. Despite pleading our case we are struggling. What can we do? We basically can’t rent anymore because we fail all the tenency checks on something that was resolved, just not to the landlords liking. Anyone previously experienced this? Have any advice?
  • commented 2019-04-17 09:02:12 +0100
    I have just been served a Section 21. What date is the section being scrapped?

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Blog

Revealed: Agents breaking laws on tenant fees

You read that right: before the ban on letting fees has even come into force (this Saturday, folks), letting agents are already flouting existing laws on fees. Since 2015 agents have been supposed to display details of the fees they charge tenants online, but we've found 21 that are not.

Local councils could be collecting £5000 in fines for these offences, so the fact that agents are still getting away with it does not fill us with confidence that the fees ban will be enforced effectively.

 

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Longer Tenancies: Benefits, barriers and insights from the Government consultation

Last month’s announcement that the Government intends to abolish section 21 evictions and create open-ended tenancies rightly took the limelight, but alongside it was published the Government response to last summer’s longer tenancies consultation. As we all look ahead to the forthcoming reforms that will create a secure, open-ended tenancy, adjust legitimate grounds for eviction, and streamline the court process, it’s useful to dig back into the detail of the consultation responses to understand how tenants, landlords, and letting agents understand the barriers to and benefits of longer tenancies.

Here are some key take-aways from the consultation responses which should be borne in mind as the new open-ended tenancy and wider private rental market reforms are shaped.

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We need to talk about short term lets

You’ve probably heard of Airbnb. But you might not have heard of Flipkey, HomeAway, HomeStay or Hostmaker. The concept stays the same - property owners rent out their house or flat for ‘short-term lets’, also known as holiday homes. They can be a great solution for covering your rent or mortgage bills for a few weeks whilst you’re away or utilising that spare room in your home.

But the problem is that local communities are finding more and more entire properties becoming permanent holiday homes. It’s eating up the market of houses that families can call home, and pushing up local rents.

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"My letting agent lied to me about the tenants fee ban"

By Samira* 

I’m currently looking for a new home. My flat is being sold and my current estate agents aren’t being as supportive as I hoped so I started casting my net wider - looking at properties with other agents.

I’d seen a house I really liked and was chatting through with the estate agent the next steps. That’s when I started to get suspicious: one estate agency said the ban on letting fees was “like Brexit” in that it was being continually pushed back and might not even happen. He told me I shouldn’t wait to sign after 1st June (when the ban comes into force) because the fees ban might not happen and by then I’d have missed out on some really great properties. I left that meeting feeling confused - was he right about the law?

I went to another agency who didn’t seem to know about the Tenant Fees Act at all and gave me the same advice “don’t wait for June 1st, the ban doesn’t exist”. Luckily, I’m not in a rush to move just yet but both agents ran and text me multiple times, pushing me to sign before June.

I was cautious, everyone I know who rents thought the ban was coming in on 1st June, but hearing two professionals deny it made me doubt myself.


So I did my research on the Parliament website and took a look at Generation Rent’s advice and I found out the ban is definitely coming into force on 1st June. It will mean that if you sign a contract after 1st June, your letting agent and landlord will only be able to take payments for:

  • Rent
  • Security deposit – capped at 5 weeks rent
  • Holding deposit – capped at 1 weeks rent
  • Early termination payment
  • Change of sharer fee (shouldn’t be more than £50)
  • Charge for lost keys or security device
  • Charge for interest on late rent payments


I’ve lost my faith in agents now. For someone to outright lie about a law they’re obliged to follow, in order to manipulate me into spending hundreds of fees, made me feel let down - house hunting has now become a chore and something I’m not excited about, purely based on how estate agents have made me feel, rather than based on the properties themselves.


The agents followed up with me, texting me 3 days in a row saying I could pay the fees over the phone as soon as I submitted an application. This also seemed kind of suspect, as usually, I’ve applied to properties then had to wait a few days for confirmation that I’m the selected tenant, at which point fees are paid to do referencing. I do wonder if they said I could pay as soon as I had applied, in order to ensure they get as many tenants into their properties before the ban comes in.


I’m so glad that I did my research - it’s likely that I saved myself £400 by not signing that contract - let alone all the future fees I could have been charged for.


If you’ve had an experience like mine then get in touch with Generation Rent. They are putting together a team of volunteers to mystery shop letting agents and make sure they are giving the right advice to tenants. I know not all letting agents are like this but we need to hold the bad ones to account.

To join the mystery shopping team at Generation Rent email georgie@generationrent.org, or join the whatsapp group.

You can also report agents that are misbehaving here

*Samira is a false name to protect the identity of this renter.

Revealed: unfair letting agent practices to watch out for

We're very grateful to Which?, the consumer rights organisation, for their latest investigation into letting agents. A mystery-shopping exercise, targeting 20 agents around the country, revealed practices that potentially breach the law: from denying would-be tenants the opportunity to review terms and conditions before putting down money, to opaque fees.

This piece of work is particularly useful because it gives tenants an idea of what bad practice to watch out for (and challenge) the next time you're trying to find a new home. Here's what they found...

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Tenancy reform and ending section 21: making this promise a reality

After the Government announced they will scrap section 21 'no fault' evictions and introduce open-ended tenancies, the End Unfair Evictions campaign coalition took a moment to celebrate. But the reality is that there is still much work to do. This sea change in tenancy law and renter rights will not happen straight away. First there will be a consultation (out 'shortly') on what the new open-ended tenancy model will look like, including legitimate possession grounds. Generation Rent will be talking to tenants, landlords and government to get the detail of the new tenancy right.

Once the consultation period closes, the government will have to confirm the design of the new tenancy and prepare a Bill to enact this in legislation. The earliest this legislation could be introduced into Parliament is likely Autumn. Although tenancy reform now has cross-party support, there’s the potential for this Bill to take some time to pass, especially given how much Parliamentary time Brexit needs. If the legislation is passed in 2020, it won’t be implemented immediately.

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Government will scrap Section 21 evictions in campaign victory for private renters

The Government will scrap section 21, ending ‘no fault’ evictions in England that have caused misery and hardship for millions of private renters and eroded our communities. This morning's announcement also said insecure fixed-term tenancies will go and a new, open-ended tenancy will be created.

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“Deposit-free” products: definitely not free and less protection for renters.

“Deposit-free” schemes on the market can cost as much as £864 for a two year tenancy in non-refundable costs to tenants, new product analysis and cost comparison by Generation Rent shows. And if the landlord makes a claim for deductions at the end of the tenancy, that figure can rise much higher.

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Policing the letting fees ban - what we're up to

The ban on letting fees is coming – from 1 June, renters in England (including licensees and property guardians as well as tenants) will not have to pay fees for admin, references or inventory to move into a new home. Just the rent and refundable deposits.

This should have a huge impact – not only on renters’ finances, but on their relationship with the landlord and agent too. If the landlord isn’t fixing something or is asking for a higher rent, the tenant is in a stronger negotiating position because it is now cheaper for them to move out instead. Faced with the prospect of a tenantless property, the landlord is more likely to capitulate.

But letting agents are a crafty bunch – their ability to invent fees out of thin air is why we’ve got to this point. And many are willing to break the law – our research on lettingfees.co.uk found that 12% of agents weren’t publishing their fees, in breach of the Consumer Rights Act 2015.

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Older renters struggling with affordability, insecurity, and lack of agency

The demographics of renters has changed so much over the last decade that we could now pluralise our name to Generations Rent. We’re very much conscious of the trend of older people privately renting, which will continue for the foreseeable future, so we were pleased to be invited to speak at Age UK’s All Party Parliamentary Group (APPG) on ageing and older people which is holding an inquiry into older people’s housing. This session focused specifically on older tenants in the private rented sector and how housing impacts their physical, mental and social wellbeing. 

Generation Rent’s 2019 survey of private renters has just closed, so we crunched the responses and pulled out some findings specifically relating to older renters to share at the event. We received over a thousand survey responses in total, and 32% of responses were from tenants aged 55 or older, with 17.5% aged 65 or over.

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